Terms & Conditions

Terms and Conditions

These terms and conditions govern your use of the website, by using the website including blog and shop, you accept these terms and conditions in full. By making a purchase from the shop, you confirm that you are above 18 years, have read the terms and conditions and agree to them.

Pricing:

Prices includes taxes (25%, 6% on books/tutorials), but not shipping fees. If errors occur in pricing or information when ordering, you may confirm or cancel your order upon our note of new price or new information such as delays, changing of colours, materials etc. If we are unable to contact you, the order will be cancelled. If you cancel before shipping, and have already paid for the item/s, you will receive a full refund. We are not responsible for customs and duties in other countries.

The webshop offers safe payment options in the check out.

Ordering:

Ordering is done by email, phone or other means of contacts. After receiving an answer and confirmation that we will take on your comission, to confirm your order and have it started, 50 % of the full price must be paid. When we receive the payment, the comissioned order counts as started. No orders will be started, finished or shipped of before this pre-payment. The pre-payment is non refundable.

Shipping:

Shipping is calculated when ordering, We always try to get the fastest and cheapest shipping available. On custom made items and order over 1000 sek/100 euros a security shipping may be offered. Shipping from the shop goes away 2 times/week, but may take up to 7 workdays longer between May-September when I am on markets.

We are not responsibility for third parties handling of shipments, delays or force majeure

Return/Refund:

Before returning and refunding, always contact us by email before sending anything. You will then be provided with address for returning and receive information about how to proceed. You will have to pay for the return shipping fee, and are responsible for the item/s until they arrive by the shop.

Refunds on item/s only allowed if the items are undamaged and unused, with item/s in original package. We follow the 14-days return policy were you can return an item within 14 days of receiving it, without explanation.

No refund on: shipping, cut fabric, cut leather and other handcrafting materials bought by measure (does not include whole thread packages).

No refund on shipped comissioned orders such as clothes by your measures, ready made hats, veils, gloves etc. If cancelling a comission, 50 % of the comissioned value will be kept (the pre-payment) and the rest (if more has been pre-payed) refunded to a bank account of your choice.

Privacy policy:

When you contact me and/or make a purchase in the shop information is collected in order to fulfill the order and the shipping. Personal information such as address, colour choice, preferences when ordering clothes are saved to better serve you. The information will not be sold/given/rented to third parties aside what is necessary in order to receive payment or ship your order. Your contact information may be used to contact you about your purchase or future businesses. Your information can be deleted in full upon your request.

Complaints:

We follow a complaints handling procedure to try to resolve disputes when they first arise, contact us by email if you have any complaints or comment about products. If dispute can not be solved by the company and customer, we follow the laws of Sweden regarding e-selling etc, and if dispute remains, we follow the ruling of https://www.arn.se/ were you can turn with your complaints.

Use of website and content:

Website with content such as text, photos etc is owned by Linda Öhman/Handcrafted History and is copyrighted by law. By using photos/text etc from the site without an agreement with the owner/company, you consent to reveive an invoice according to the use of the content. Content may be borrowed and/or used for free only by agreement with owner.

Access to this site is permitted on a temporary basis, and we reserve the right to withdraw or change the services without notice, as well as remove or restrict access to the site at any time for any reasons. Links to other sites not owned by the company may be accessible, and we take no responsibility to content on these sites, nor that they are available.

You are not allowed to harm the site in any manner, link to it in way that will harm it or the company name, nor may you claim association with it when there is none. We do not take responsibility for any loss or damage caused by harmful/third parties material that may infect your computer equipment, programs, or other material due to your use of this site or any content on it.

These terms and conditions will be governed by and interpreted in accordance with the laws of the State of Sweden, which we follow.